You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends after 14 days from when the products have been received.
Please note that all substrates ARE NOT EXCHANGEABLE and NOT REFUNDABLE after their package has been opened.
To exercise the right of cancellation, you must inform us (Biolan Oy, Lauttakyläntie 570, FI-27510 Eura, FINLAND, 358 2 5491 600, biolanshop@biolan.com) of your decision to cancel the contract in an unambiguous way (for example, by letter by post or email).
In order to comply with the cancellation deadline, it is sufficient that you send your notice of using the right of cancellation before the cancellation period expires.
Effects of cancellation
If you cancel this contract, we will refund all payments received from you, including the original delivery costs to you location. However, you are responsible for covering the return shipping costs. The refund will be processed without undue delay and no later than 14 days after we receive your cancellation notice. We will perform the refund using the payment method you used in the original transaction, unless you have expressly agreed otherwise, and in any case, in such a way that you do not incur costs for returning the services. We may withhold the refund until we have received the returned products or until you have provided proof that you have sent the products back.
You must send the products back to the following address: Boomerang Distribution OÜ, Aasa tee 3, Gate 82, Loo, 74201 Harjumaa, Estonia) without delay and no later than 14 days after making the cancellation notice. The deadline has been met if you send the products back before the end of the 14-day deadline. Products to be returned must be packed carefully.
You are responsible for return shipping costs, unless the returned product does not match the order (e.g. wrong or defective item).
We can also arrange a courier to pick up the returned products on your behalf. Please note that this service is subject to a fee, which will not be reimbursed. The cost depends on the country from which the goods are returned and is estimated to be a maximum of approximately 350 EUR.
You are only responsible for such reduction in the value of the products, which is the result of handling the products in other than what is necessary to verify the nature, characteristics and functioning of the products.
